Refund policy
Returns
Hey, we get it...sometimes things just don't work out. We're here to make your return process as easy as possible!
Please first drop us a line at: ginna@stylerebelmama.com . Let us know the reason for your return and we will gladly help you out.
Returns postmarked within 7 days of the date received will be eligible for a refund on the original method of payment or store credit for the cost of the item purchased.
Returns postmarked within 8-21 days of date received are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 3-5 business days.
After 21 days, we are unable to accept returns on any purchases.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition with all original tags still attached. UNWORN & unwashed. Smoke, deodorant and perfume free. If the items show any sign of being worn, we will send it back and will not issue a refund.
The following items are FINAL SALE:
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items or Incorrect Orders:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
Damages must be reported to us prior to wearing the garment. Tags must still be attached.
All reports must be made within 3 days of receiving your order or it will not be accepted.
Please contact us immediately at ginna@stylerebelmama.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
Canceled Unsent Orders:
Orders are processed soon after a confirmed purchase. If an order is canceled after payment has processed (and not yet sent) a refund may be issued back to the original payment method MINUS a 20% Restocking Fee.
If an order is canceled after it has been sent. The customer is responsible to ship the item back to our facility with all tags intact and garments unworn. Once the item is received and inspected the amount paid for the product MINUS a 20% Restocking Fee will be refunded back to the original payment method.
Please allow 3-5 business days for the credit to process with your payment provider.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ginna@stylerebelmama.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.ginna@stylerebelmama.com and send your item to: 6574 N. State Rd. 7, #155, Coconut Creek FL 33073, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 6574 N. State Rd. 7, #155, Coconut Creek FL 33073, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Hey, we get it...sometimes things just don't work out. We're here to make your return process as easy as possible!
Please first drop us a line at: ginna@stylerebelmama.com . Let us know the reason for your return and we will gladly help you out.
Returns postmarked within 7 days of the date received will be eligible for a refund on the original method of payment or store credit for the cost of the item purchased.
Returns postmarked within 8-21 days of date received are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 3-5 business days.
After 21 days, we are unable to accept returns on any purchases.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition with all original tags still attached. UNWORN & unwashed. Smoke, deodorant and perfume free. If the items show any sign of being worn, we will send it back and will not issue a refund.
The following items are FINAL SALE:
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items or Incorrect Orders:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
Damages must be reported to us prior to wearing the garment. Tags must still be attached.
All reports must be made within 3 days of receiving your order or it will not be accepted.
Please contact us immediately at ginna@stylerebelmama.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
Canceled Unsent Orders:
Orders are processed soon after a confirmed purchase. If an order is canceled after payment has processed (and not yet sent) a refund may be issued back to the original payment method MINUS a 20% Restocking Fee.
If an order is canceled after it has been sent. The customer is responsible to ship the item back to our facility with all tags intact and garments unworn. Once the item is received and inspected the amount paid for the product MINUS a 20% Restocking Fee will be refunded back to the original payment method.
Please allow 3-5 business days for the credit to process with your payment provider.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ginna@stylerebelmama.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.ginna@stylerebelmama.com and send your item to: 6574 N. State Rd. 7, #155, Coconut Creek FL 33073, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 6574 N. State Rd. 7, #155, Coconut Creek FL 33073, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.